Tom's Shoes succeeds at marketing, but Warby Parker wins for a better anti-poverty model

More consumers are choosing products that are both hip and support a cause. Photo:<a href="http://www.flickr.com/photos/27055329@N06/5770536860/">mariahfleming (Flickr)</a>
More consumers are choosing products that are both hip and support a cause. Photo:mariahfleming (Flickr)

This article was republished in The Christian Science Monitor.

We already know that good marketing does not equal good aid. Tom’s Shoes has earned a fair amount of criticism for its “One for One” model—a pair of shoes is donated to a child in need for every pair bought by the consumer—but, after seeing the marketing benefits, more and more for-profit businesses are using a similar model to donate goods in developing countries.

Here's the basic problem of the “One for One” model: when everyone in a community can get a free pair of shoes, the local shoe vendor goes out of business. Not only does it hurt the local economy, but it is also a short-term solution that creates long-term problems. Tom’s model may also encourage poverty tourism, as the company allows people to pay to travel along with distribution trips as shoe fitters. Niharika Jain writes more in-depth about the unintended consequences of charitable giving for the Harvard Crimson, and Peace Corps volunteer Zachary Mason discusses Tom’s Shoes from a public health perspective, questioning the cost-effectiveness of the model for reducing disease.

Despite the unintended consequences of its “One for One” program, Tom's has a cult following. Chances are if you don’t already have a pair, you know someone who does. Is Tom’s merely a fashion statement, or are consumers drawn to the company for its cause, creating an atypical status symbol? It’s hard to know what motivates individual purchases of Tom’s products, but a 2010 Cone Cause Evolution study shows that 85 percent of consumers surveyed feel more positively about companies that support a cause they care about. When price and quality are equal, most consumers choose the product supporting the cause.

If we want to be socially conscious consumers it’s important to understand the impact of Tom’s and similar products. We can learn from Tom’s marketing success, but to alleviate poverty in the long-term we need to promote sustainable programs the support local economic development.

Warby Parker, another for-profit enterprise that donates its product in developing countries, is getting a lot of attention for the innovative way that it sells eyewear to the consumer and sends glasses around the world to people who can’t afford them—earning them the B Corp status. Like Tom’s, they are popular among the fashion-conscious and have a hugely successful marketing campaign.

Warby Parker partners with a non-profit called Vision Spring in order to donate their glasses abroad. Vision Spring is in tune with how local economies function and what kind of products are culturally appropriate—something that Warby Parker itself may not have the resources to know. Vision Spring receives funding and glasses from Warby Parker to train low-income local entrepreneurs to start their own businesses selling glasses at affordable prices.

Warby Parker uses the same “buy one, give one” strategy as Tom’s, which is successful at attracting consumers, but is sensitive to the impact donations have on local economies. Warby Parker and Vision Spring’s mission is to help entrepreneurs sustain a business and to create jobs—not create a dependency on unpredictable donations which unintentionally creates economic stagnation.

As socially conscious consumers, we should reserve some skepticism for businesses that claim to do good. Transparency and randomized studies are need in order to assess their impact. A recent randomized control trial by the University of Michigan found that people who bought Vision Spring glasses earned 20 percent more, but more research is needed. It is also promising that Vision Spring is continually learning and evolving its strategy to increase its impact, as recognized by Duke's Fuqua School of Business Center for the Advancement of Social Entrepreneurship.

This partnership between a for-profit business and a non-profit looks promising and solves some of the problems with Tom’s “One for One” model. “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime,” is what we’re told. It’s an excellent example of the ability of corporations and non-profits to do what they do well and team up to do good. Hopefully, organizations that inform consumers—like B Corp—will make this kind of partnership more attractive.

Have you bought or would you buy Warby Parker glasses and Tom’s Shoes? What drew you to the brand?

Monica Gerber is a 2011 graduate of Reed College. Read her other contributions to Global Envision.

Comments

in United States

Free shoes bad for economy? Not at all. Abundance is good.

Kudos to the author for seeing the "unseen," as Bastiat would phrase it, in regard to the hidden socio-economic impact of "Buy one, Give one" business models. That said, shame on the author for her (negative) assessment of the matter---and her bad logic, too. The author argues that donated shoes to needy persons/villages harms the local shoe maker. So it does. But what's wrong with that? Nothing. Now the villagers have perfectly made shoes---maybe even better ones than they could have purchased from their local cobbler---and the money they were going to spend on shoes will now go to something (or someone) else. In addition, the local cobbler moves his resources from unproductive uses (shoes) to something more productive (whatever the villagers are consuming). That's the entire "unseen" picture. But even if the author fails to see this, at least the author can acknowledge the error of her economic logic. The author's implicit argument is that "jobs" are what make an economy---local or global--- go 'round. The problem is that's not true. Production comes before consumption, yes, but production and jobs are not the same thing. For example, everybody in the world could have a job right now if we simply stopped using heavy machinery and started doing everything by manual labor. But our "production" levels would drop tremendously. We would all starve, too. The same goes for any village that receives free shoes. Once the villagers get their new tools---shoes---they can now be more productive in whatever they specialize in and this "boost" in production will benefit everyone. That's the logic our author is missing. It's simple.

in Minnesota

Fishing

I like the article, but question Warby Parker motives. If they really wanted to "teach" folks to serve themselves, they would share their technology and help the local folks to make their own eyeglasses. Partnering with another non-profit who you give the glasses to keeps folks dependent on Warby Parker and the other non-profit. Skip the middlemen and let the locals keep their own profits. There should always be a red flag when non-profits are involved, as they ultimately are driven by their own profit motive. Keeping others dependent on their services is what keeps them in business.

in North Carolina

Glass half-full syndrome

This article made some very valid points, but Monica is living in a glass half-full world. Although she seems to try to see and validate the good that Tom's shoes is doing her vision is clouded. It is my understanding that Tom's is providing shoes to those that do not and can not afford to purchase them. So you can not put the local cobbler out of business because these particular locals could not afford them in the first place, hence the bare feet.

Her comments fall in line with the, 'you can't please everybody' thought pattern. No matter how much good a company does or attempts to do, someone always thinks it's not good enough or enough or it should be done another way.

Yes, we all know that 'teach a man to fish...', but hell feed a man for a day and he lives another day. As most of our parents have taught us when we set out to do something, you can ask yourself...'Have you done the best that you can?'

Thanks for the thoughtful

Thanks for the thoughtful comments.

I think the point of the article was to stress that good intentions in the aid world are not enough. Aid programs should be constantly monitored and measured in order to make sure they do no harm. Our everyday choices have real consequences—and in a globalized world our actions can affect distant communities.

Companies like Tom's and Warby Parker should be held accountable for their actions. They should be open to the idea of change and innovation in their programs. Shoe donations may be very useful in some areas of the world, but most research has shown that it leaves communities worse off and that there are better ways to help out. With constant feedback and research, Tom's and Warby Parker can evolve their strategies to increase their positive impact.

in Austin

Trade not Aid

I think those are valid points. I hear that Tom's has a logistical nightmare to be able to monitor and actually know how to get the shoes to the people/children that need them. I know that there are poor cobblers in developing countries that make shoes that others can't afford but I see the point about putting local out of business with the notion of getting "free" shoes. I'm not sure what the balance is, but I do think that these two organizations who are paving a way to being a for-profit company to help a social need is a good thing. I think the bigger they get, they reayll need to partner up with those experts in the field to help them execute the vision without harming the local economy

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